1. Booking and Deposit

   • A non-refundable deposit is required at the time of booking to secure your reservation.

   • The deposit amount will be specified during the booking process and may vary based on the event or package.

2. Payment Deadline

   • Full payment for the event or package must be made at least 30 days prior to the event start date.

   • If full payment is not received by the due date, the booking may be subject to cancellation, and the non-refundable deposit will be forfeited.

3. Cancellation by Client

   • If you need to cancel your booking, please notify us in writing as soon as possible.

   • Cancellation fees will be determined based on the amount paid at the time of cancellation and the proximity to the event start date.

4. Refund Policy

   • Non-refundable Deposit: The initial booking deposit is non-refundable under any circumstances.

   • Cancellation 60+ days prior to event start: If you cancel 60 days or more before the event start date, any payments made above the non-refundable deposit will be refunded.

   • Cancellation between 30-59 days prior to event start: If you cancel between 30 to 59 days before the event start date, a 50% refund of the total amount paid (excluding the non-refundable deposit) will be issued.

   • Cancellation less than 30 days prior to event start: If you cancel less than 30 days before the event start date, no refund will be issued, and all payments will be forfeited.

5. Refund Processing

   • Refunds will be processed within 14 business days after the cancellation request is received and approved.

   • Refunds will be issued using the original payment method.

6. Cancellation by Company

   • In the unlikely event that the company must cancel the event or package due to unforeseen circumstances, a full refund of all payments, including the deposit, will be issued.

   • The company will not be responsible for any additional expenses incurred by the client, such as travel arrangements or accommodations.

7. Changes to Itinerary

   • Minor changes to the itinerary may occur and do not qualify for refunds.

   • Major changes will be communicated promptly, with options for partial refunds or rescheduling.

8. Health and Safety

   • Clients must disclose any health conditions that might affect participation. No refunds will be given for undisclosed health issues.

   • Failure to comply with safety guidelines may result in removal from the retreat without refund.

9. COVID-19 Policies

   • Compliance with all testing and vaccination requirements is mandatory. Positive test results may impact participation and are subject to the cancellation policy.

   • Quarantine or travel restrictions may affect participation; partial refunds or rescheduling options may be offered based on circumstances and at the discretion of Eat Move Sleep Retreat.

10. Travel Insurance

    • Comprehensive travel insurance is required on all overnight events to protect your investment and cover any unforeseen circumstances that may lead to cancellation.

11. Jurisdiction and Contact Information

    • This policy is governed by the laws of the United Kingdom.

    • For any questions or concerns, please contact us at shay@eatmovesleep.uk.

Please note that this policy is subject to change without prior notice. It is the client's responsibility to review and understand the cancellation and refund policy before making a booking.